Returns & refunds

Easy returns

You can request a return within 7 days of delivery if the item arrived damaged, defective, incorrect or not as described.

How to return

1. Open My orders and choose the delivered item.
2. Select Return and tell us what went wrong.
3. The seller reviews your request — if approved, send the item back as instructed.
4. Once the seller receives it, we refund you.

Refunds

Refunds are issued to your original payment method or bank account within 3–7 business days after the returned item is received.

Non-returnable items

For hygiene reasons, opened personal-care items, undergarments and perishable food cannot be returned unless defective.