On Arabtools.com, we ensure that our brands are authentic and sourced from trust-worthy suppliers. You can view the brands we are selling in our website and you can talk to our customer service for any concerns or clarifications

The main categories we have are Furniture Hardware, Architectural Hardware, Home and Living Solution, Cabinet Interior, Tools and Machinery, PPE and Safety, Lighting and Electrical, Wall and Surface, Adhesive and Sealant, Packaging, Appliances, Spare Parts and Technology Solution

Yes. You can return or replace most of the items purchased from arabtools.com. However, the return options and policies may differ from seller to seller and item to item, or reason for return. You can view the return policy of the individual seller before you purchase an item by clicking the Returns and Refunds Policy section of the seller’s profile page.

You can request a refund through your dashboard if the item meets the eligibility to refund. Upon approval, Arab Tools will provide a refund through the same card or bank you used at the sale points or E-wallet.

No. We only provide refund only if the reason presented is proven valid. Visit the seller’s profile page in Arabtools.com by clicking the Returns and Refunds Policy section to check which items are eligible for refund.

No. Buyer cannot cancel the order.

Yes. Any claims by the buyer can be submitted within 15 days of the shipment and no returns, refunds or replacement will be given without the authorization from the concerned department.

We ship all over UAE. Approximately, it will take 2-3 days to ready the items for dispatch.

For now No! But in the near future we will open our branches from 14 different countries.

If the first attempt to deliver your product fails, we send you the notification and inform you of how to rearrange delivery or collect the product

If you do not collect the product from us as arranged or if, after a failed delivery to you, we will contact you for further instructions

Despite our reasonable efforts, if we are unable to contact you or re-arrange delivery or collection, we will cancel your order.

Yes. Arab Tools offers extraordinary selling experience that’s why we provide online rewards system to overwhelm customers

Arab Tools provides the warranty regulations and conditions to the buyers. In order to facilitate the excellent aftersales experience for buyers, Arab Tools takes the responsibility to provide and deliver the warranty to each buyer. The framed in warranty policies and conditions shall be abiding by the seller’s demands and conditions.

The installation services will depends on the sellers provided terms and conditions. Every seller will mentioned in the product page if the installation is free or chargeable.

Arab Tools provides free shipping to every purchase order costing more than 5000 AED.